Answer your customers' common questions
I'd like to place an order and have it sent directly to the recipient... is that possible?
Yes, that is possible! Please enter the recipient's name and address details on the checkout page.We do not include paper invoices in the package.
I have sensitive skin - what’s in my jewelry?
With Friendly Vibe, You are on the safe side. Our jewelry won’t irritate your skin.
All necklaces are made of 925 Sterling Silver or Brass, and 100% nickel free.
What if there are any problems with my order?
We've got your back!
If your order does arrive damaged or never arrives, contact us at email@example.com and we will make sure that You receive the best service
What is your return policy?
We guarantee 100% satisfaction and will accept returns on any products that a customer is not satisfied with. We offer 100% return policy!
You need to contact us by sending us an e-mail to firstname.lastname@example.org to receive our return instructions.
Shipping expenses are non-refundable in any case.
How long before I receive my order?
Orders are shipped within 1-2 business days of receipt. You'll receive a tracking number by email automatically once it is sent out. Shipping can take 3-5 business days.
How do I place a special request for my order?
For every order there is a "Comments" box. Please write your special request as clearly as possible and we will do our best to comply.
You may also contact us at email@example.com. We will respond in the next 12 hours.
What is included in the package?
You will receive Your Friendly Vibe’s necklace in a gift box ready to be given to someone special! We might surprise you with another gift for You.